Realizing the importance of Customer Service, Bill was the first full-time hire at Alliance RV. With 20+ years of experience in the RV Industry, his impressive track record has helped redefine what customer service means. Most recently, with his unique customer focused approach at Grand Design, Bill helped create a loyal family of RV owners that lead the company to become one of the fastest growing RV manufacturers in history. Bill is the epitome of what it means to be “customer obsessed” and will be responsible for ensuring that our owners have the best RV ownership experience from start to finish. Bill and his wife Tracy reside in Goshen, IN and have 2 teenage children. When it comes time to unwind, Bill is a competitive bicyclist who rides up to 8,000 miles per year…Now that's a lot of miles in the saddle!